A change in the law on nuisance calls will make it easier to take enforcement action against firms making nuisance calls. The change has been warmly welcomed by Rutherglen Liberal Democrat Councillor Robert Brown who has been campaigning on the issue for some time.
Speaking earlier in the month, Robert Brown said:
“Under the change, the Information Commissioner (ICO), who is in charge of enforcement, will no longer have to prove that the calls are causing “substantial damage or substantial distress” before taking action against those responsible. The changes will come into effect from 6th April.
It is great to see the United Kingdom government giving the ICO the powers to take effective enforcement action against firms which bombard people across the country with nuisance calls every day. Many of us get several of these pest calls daily, often by recorded message.
Previously the Information Commissioner’s Office was able to issue civil monetary penalties to companies found to be breaking the rules, it was widely known that if appealed, they would likely be overturned. This situation resulted in a number of companies escaping without penalty after causing stress, misery and frustration to millions of people across the UK.
One nuisance call is one too many and the change sends a loud and clear message that if you break the rules you will be identified and fined. I hope full use is made of this change in the law to chase all companies engaged in scams or who flout the rules in using mass marketing whether carelessly or deliberately.”